How long does delivery take?
Standard UK delivery normally takes 3–5 working days.
Express next-day delivery may be available for eligible orders placed before 2:00pm.
Please see our Delivery Information page for full details.
Do you offer free delivery?
Yes. Free UK delivery is available on orders over £35, subject to the terms shown at checkout.
Can I return my shoes?
Yes. We offer a returns period for eligible products.
Please see our Returns & Refunds page for full details.
You also have statutory consumer rights when purchasing online.
Can I return shoes if I've tried them on?
You can generally inspect footwear in the same way you would in a shop.
For a change-of-mind return, however, footwear should remain in a condition that allows us to resell it. Please try shoes on indoors and on a clean surface.
What if my shoes are faulty?
Contact us as soon as possible with your order number and details of the problem.
Photographs can also be helpful when assessing a fault.
We'll deal with faulty goods in accordance with your statutory rights.
What if I receive the wrong item?
Please contact us as soon as possible with your order number and details of the item received.
We'll help put things right.
Can I exchange my shoes for another size?
Depending on stock availability, we may be able to arrange an exchange.
In some circumstances, the quickest option is to return the original item for a refund and place a new order for the required size.
Do you sell children's footwear?
Yes. We stock footwear for boys and girls, including children's shoes and wellington boots.
Do you sell genuine branded products?
Yes. All of our products are fully licensed by trademark and copyright holders, and have provided permission for their production and resale.
Do you sell men's and ladies' footwear?
Yes. Our range includes men's and ladies' footwear across a variety of styles.
Do you sell slippers?
Yes. We stock slippers for men, women and children, subject to availability.
Do you deliver outside the UK?
International delivery may be available on selected products and destinations.
Any available international delivery options and charges will be shown at checkout.
How can I contact you?
You can contact us at:
Shop 4 Shoes Limited
Unit 43 Phoenix Business Park
Telford Street
Newport
Gwent
NP19 0LW
United Kingdom
Telephone: +44 (0)1633 211172
Opening hours: Monday–Friday, 9:00am–5:00pm
Email: shop4shoes77@aol.com